CHAPTER 1: SECURITY GUIDELINES FOR AMERICAN ENTERPRISES ABROAD

Introduction     1
Site Selection Guidelines     2
Need for Security Criteria     2
New Office Building     2
Existing Office Building     3
Common Requirements     3
Standards of Design for Site and Building Security     4
Security Design Objectives     4

Exterior Protection     4
Perimeter Security     4
Building Exterior     5
Vehicular Entrance and Controls     6
Exterior Lighting      8
Building Access     9
Construction Activities     10

Interior Protection     10
Building Layout     10
Walls and Partitions     10
Doors     10
Other Public Areas     11
Special Storage Requirements     11
Elevators     11
Cable Runs     11

Security Monitoring     11
Controlled Access Systems    11
Alarm Systems     11
Closed-Circuit TV (CCTV)     12
Hardware     12

Stairwell Door Reentry System     12
Special Functional Requirements     12
Public Access Controls (PAC)     13
Security Officers and Watchmen    13
Security Hardline      13
Emergency Exit     14

Communications     14
Communications Facilities     14
Communications     14
Systems Immigration     15

Office Security Guidelines     15
General Procedures     15
Security in the Office     15
Advice for Secretaries     16
Precautions for All     17

Vehicular and Travel Security     17
Normal Travel Procedures Checklist Vehicle Equipment Checklist     18
Vehicle Defense Strategy Checklists     19
Travel Security Suggestions     19

Visiting Personnel Protection     20
General Principles     20
Minimal Threat--Factors and Guidelines     20
Moderate Threat--Factors and Guidelines    23
High Threat--Factors and Guidelines     23
Group Activities Guidelines     24

Annex I. Security Survey Checklist     25
Annex II. Facility Questionnaire     30

CHAPTER 2: EMERGENCY PLANNING GUIDELINES FOR AMERICAN BUSINESSES ABROAD

Introduction     33
Crisis Management     34
General     34
Organization for Crisis Management     34
Crisis Management Planning Guide     35
Functions of the Crisis Management Team     35
Responsibilities and Actions of the Crisis Management Team     36
Actions During a Crisis     38
Response to Acts of Terrorism     38
Assessing a Hostage Situation     40
Crisis Actions Associated with Catastrophes and Disasters     42
Communications in a Crisis Situation     42
Release of Information to the Public     43
Crisis Management Evaluation     44
Business Recovery     44
General U.S. Policy,     44

Communications      44
Evacuation Planning     46
General     46
Organization     47
Preplanning     47
Evacuation Concept     48
Evacuation Guidelines 49

Criminal Acts, Civil Unrest and Coups     50
Overall Preparations    50
Criminal Acts     51
Coups and Civil Unrest     52
War or Acts of War     53
Sabotage     53

Natural Disasters     54
General     54
Cyclones/Hurricanes/Typhoons     54
Tornadoes 57
Earthquakes         59
Thunderstorms and Lighting     64
Selected Other Natural Disasters     66

Epidemic and Emergency Care     70
Introduction     70
Epidemics     70
Emergency Care     72

Planning for Industrial Accidents     74
Objectives     74
Chemical Accidents     74
Fires    80
Nuclear and Radiological Incidents     83

Citizens Emergency Services     86
Scope and Limitations     86
Duty Officer    87
Citizens Emergency Center     87

Guidelines for Emergency
Management Exercises    89
General     89
Exercise Guidelines     89
Developing an Exercise Scenario     89
Summary     91

Conclusion     92

Annex I. Departure Kit     93
Annex II. Warden Systems     94
Annex III. Transportation     95

CHAPTER 3: GUIDELINES FOR PROTECTING BUSINESS INFORMATION OVERSEAS

Introduction    99
Guidelines     100
What Information Should We Protect 100
The Information Audit     100
Levels of Information Protection     100
General     100
Heightened Awareness     100

American Attitudes     101
Exploitation of Our Traits     101
Sociability     101
Status     101
Ambition     101
Ethnic Feelings     101

Office     102
Need for Awareness Program     102
Ideal General Security Level     102
Relocation     102
High Security Areas     102
General Office     103

Home     104

Personnel     104

Communications     105
Introduction     105
Electronic Transmissions Routine Procedure     106
Electronic Media Path 106
Electronic Transmission Threats and Vulnerabilities     106
Threats     106
Vulnerabilities     106
Suggested Counter-Measures     107
Effects of Telecommunications on Computer Security      107
Video Conferencing     108
Courier     109

Computers     109
Computer Technology     109
The International Business Traveler     109
Computer Theft     109
Unauthorized Access     110
Foreign Customs     110
Working From Hotels    110
Special Risks When Using Cellular PCs     110
Virus Contamination and Detection      111

The Office Manager Stationed     111
Overseas     111
Physical Access to Computing Facility 111
Telecommunications Lines      111
Magnetic Media Control     111
Use of Encryption     112
Distributed Printer Control     112
Cross Border Flow of Information     112
Computer Security Guidance     112

Travelers     113
Increased Risk     113
Our Vulnerability     113
Scientific Conferences    113
Eavesdropping     113
Hotel Rooms and Vaults     113
Destruction of Information Waste     113
Communications     113
Be Alert     114

Home Security Checklist     114
Office Security     114
Computer Security Checklist     116

CHAPTER 4: SECURITY AWARENESS & PERSONAL SECURITY OVERSEAS

Introduction     119
Preparing To Travel     119
Have Your Affairs in Order     119
Important Papers      120
Useful Information      120
Emergency Notification    120
Miscellaneous Tips     120

In Transit      121
On the Plane      121
At an Overseas Airport     122
Car Rentals     122
Public Transportation     122
In-Transit Accommodations     123
Hotel Crime     123
Civil Unrest     123
Hotel Fires     123
If a Fire Starts     124

Terrorism     125
U.S. Policy     125
Terrorist Demands     125
Terrorist Surveillance      125
Hijackings      126
Armed Assault on the Ground 126
Kidnappings     126
Captivity     127
Behavior Suggestions     127
Avoidance of Capture or Escape     128
Rescue     128
Additional Precautions      128

Overseas Crisis Planning     128
Culture Shock     128
Symptoms     129
Successful Handling     129

Helping Children Adjust     130
Before the Move     130
Relocation Crisis     130
Stress During Crisis     130
Security for Children     131
Rules for Children     131
Rules for Parents     131
Child-Watch Checklist     131
Checklist for Babysitters     132
Evacuation     132
Preparation     132
If Evacuated     132

Residential Fire Safety     133
Smoke Detectors     133
Fire Escape Plan     133
Fire Drills     134
Fire Extinguishers     134
A Summary of Fire Safety Reminders    134
The Final World     35

Community Participation in Security     135
Safety in Numbers      135
What You Can Do     135
Other Useful Steps     135

PERSONAL SECURITY     136

Introduction     136
Residential Security     136
Establishing a safe haven     137
Home Security While You are Away     137
Personal Security While Traveling    138
Personal Security in Hotels     138
Fire Safety at Home     138
Preventive Measures     139
Security Do’s for Children     139
Letter and Parcel Bombs     139
Car jacking     140
Surveillance     140
Sexual Assault Prevention 141
Crisis Awareness and Preparedness 142

CHAPTER 5: PERSONAL SECURITY GUIDELINES FOR THE AMERICAN BUSINESS TRAVELER OVERSEAS

Introduction     143
Travel Status — Preparation and Planning     143
Travel Itinerary     143
Passport     143
Visas    144
Medical     144
Miscellaneous     144
Local Import Restrictions     144
Luggage      145
Luggage Locks     145
Airline Security and Seat Selection    145

At The Airport     146

Selecting a Secure Hotel     147
Making Reservations    147
Arriving at or Departing From the Hotel     147
Registration     148

In Your Hotel    149
Hotel Room Key    149
Upon Arrival     149
Valuables     149
Luggage     149
Passport      149

Guest Room as a "Safe Haven"     150
Around The Hotel     150
Fire Safety for the Traveler     151
Your Hotel Room     152
In Case of a Fire     152
In The Work Place     152
Traveling By Train     153
Security Risks     153
Some Precautionary Measures     154
On Board the Train     154
Upon Arrival     155

Driving Abroad     155

Personal Conduct Overseas     156

I've been Arrested! — What Do I Do Now?     157

Targeting Recognition     157

Surveillance Recognition     158
Response to Targeting     159

Hostage Survival     159
Hijacking Survival Guidelines     161

Kidnapping Survival Guidelines     162

Conclusion     162

CHAPTER 6: SECURITY GUIDELINES FOR CHILDREN LIVING ABROAD

Introduction     163
Precautions in the Neighborhood     163
School and Day Cares     164
Child Abuse     164
Child Abduction     167

CHAPTER 7: COUNTER TERRORISM: SECURITY SUGGESTIONS FOR U.S. BUSINESS REPRESENTATIVES ABROAD

Security Measures for Home and Family     170
Security Measures for the Office     171
Suggested Behavior in case of Kidnapping     171

CHAPTER 8: COMMUNICATING TO AND FROM OVERSEAS

Calling Overseas from the US      173
Placing International calls from Your Home or office     173
Calling Canada or the Caribbean     173
International Calling from Your Hotel     173
Placing International Calls with Operator Assistance     174
Placing International Calls from the US using a Calling Card     175
Calling the US from Overseas     175
Using Special Services      175
Using a Calling Card     176
Using International Direct Dialing     176
Ship and Sea Telephone Services     176
Additional Information      176
Access Codes of Major Long Distance Carriers     178

CHAPTER 9: PASSPORTS

Applying For Them The Easy Way     183
Other Than at Passport Agencies, Where Can I Apply for a Passport?     183
When Do I Have to Apply in Person?     183
What Do I Need to Do to Apply for a Passport in Person?     183
Where Can I Get Passport Forms?     183
May I Apply for a Passport by Mail?     183
What Happens to My Passport Application After I Submit It?     183
What Should I Do if My Passport Is Lost or Stolen?     183
Do I Need to Obtain a Separate Passport for My Baby?    184
What Do I Do if My Name Changes?     184
What Else Should I Know About Passports?     184
Passport Fees     184
Routine Services     184
Expedited Service How Long Will it Take to Process a Passport Application?     185
How Can You Check the STATUS of the Application     185
National Passport Information Center (NPIC)      185
Child Support Payments and Getting a U.S. Passport     185
Passports and Citizenship Documents     186
Where do I get a passport application?     186
How do I get a passport in a hurry?     186
How do I renew my passport?     186
I have never had a U.S. passport     186
Children's Passport Issuance Alert Program (CPIAP)?     187
I was recently married/divorced. How do I change my name on my passport?     187
My passport was lost/stolen. How do I report it?     187
I was born abroad. How do I get a birth certificate proving my U.S. citizenship?     187
What should I do if my baby is born abroad?     187
What do I do if there is no birth record on file for me?     187
I'm renewing my passport. Do I get the old one back?     188
How do I get a certified copy of my birth certificate?     188
How long is a passport valid? 188
Who should maintain a valid U.S. passport?     188
What if there is an error in the passport I just received?     188
How to Apply in Person for a U.S. Passport      188
Special Requirements for Children Under Age 14     188
How to Apply for a Passport Renewal     193
Should You Apply for a Passport Renewal by Mail?     193
How Can You Get Your Passport in a Hurry?     194
Protect Yourself From Identity Fraud!     195
How to Report Your Lost or Stolen Passport     195
How to Replace a Lost or Stolen Passport     195
How to Add Extra Pages to Your U.S. Passport     196
How to Change Your Name in Your Valid U.S. Passport     196
U.S. Passports Will No Longer be Issued Abroad     196

CHAPTER 10: EVACUATION PLAN

Don't Leave Home Without it!     199
Before Going Overseas on Business Assignment     199
When You Arrive at Your Overseas residence/destination 200
When an Evacuation is a Possibility     201
When there is an authorized or ordered departure     201
When You are at Your Safehaven     202

CHAPTER 11: REFERENCES AND RESOURCES FOR OVERSEAS TRAVELERS AND AMERICAN BUSINESSES ABROAD

Government Resources in the U.S.     203
Overseas Resources     203
Publications     204
US Department of State     204
The Overseas Security Council (OSAC)     206
US Department of Commerce     207
US Department of Treasury     207
US Department of Agriculture     207
US Department of Health & Human Resources    208
US Department of Interior     208
Environmental Protection Agency     208
US Department of Transportation      208
Social Security Administration     208
Recommended Government Websites     211
Other Travel Websites     212
Security/Travel Advisories     212

APPENDIXES

Appendix A	US Embassies and Consulates Abroad     215
Appendix B	Foreign Embassies in the US      225
Appendix C	US Department of Commerce District Offices     232
Appendix D	US International Trade Information Center     236
Appendix E	US Customs District Offices      237
Appendix F	US Customs Service: Foreign Offices     238
Appendix G	US Customs: International Mail Branches     239
Appendix H	Key Officers of US Foreign Services Posts     241
Appendix I	How to Communicate a Foreign Service Post     243
Appendix J	US Government Passport Agencies     247
Appendix K	How to obtain an International Drivers Permit     249
Appendix L	How to Report Lost or Stolen Credit/Charge Card     250
Appendix M	How to Send Money, Telex, or Cablegram Overseas      251
Appendix N	Comparative Clothing Sizes      253
Appendix O	Conversion Tables: International Weights and Measures     255
Appendix P	Country by Country: Systems of Weights and Measures     257
Appendix Q	Country by Country: Guide to Tipping     259
Appendix R	Country by Country: Time Zone Difference     262
Appendix S	Country by Country: Electricity Requirements     264
Appendix T	Country by Country: Telephone Dialing Codes      266
Appendix U	Country by Country: Telex Codes      279
Appendix V	Country by Country: Currencies      282
Appendix W	Country by Country: Commercial Holidays     284
Appendix X	Country by Country: Banking, Business and Shopping Hours     293
Appendix Y	Country by Country: Direct Flight Time from the U.S     302
Appendix Z	Country by Country: Official/Other Major Languages      303
Appendix 1A	Where to find those Gems 307
Appendix 2B	Travel Insurance Providers 309
Appendix 3C	Medical Assistance Organizations/Air Ambulance Service 311
Appendix 4D	Medical Emergency Kit 313
Appendix 5E	International Emergency Codes 314
Appendix 6F	Organizations That Provide Services to International Travelers 316